Frequently Asked Questions
Payment
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Can I get an invoice?
Yes. Add our items to your cart and head to the checkout. Fill in your details and at payment method choose 'invoice'. We will get this sent to you under separate cover.
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Purchase Order Number
If you need to raise a PO number, please find our details here:
Company Name: Tkm Consulting (Craigellachie) Ltd
Company No: SC472017
VAT no: GB280996751 -
Do you offer any discounts?
Yes. We post any discounts and offers on our social accounts. If you follow our Twitter or LinkedIn you'll be kept up to date! We also offer discounts on bundles. Click here to browse.
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Do I need to pay for the postage of my hardcopy materials?
- For domestic shipping within the UK and Ireland there is no additional charge to the customer.
- International shipping incurs a flat rate charge of £7.50. The equivalent value in your domestic currency will be added to your order at checkout.
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What is the legal entity we are contracting with?
Tkm Consulting (Craigellachie) Ltd is the legal entity that you will be transacting with for the purchase of your products.
Training
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Where do you offer training in the UK?
As many of our courses are delivered online we cover the whole of the UK. We can offer in house and online training for your business or organisation. Subject to availability we can also offer in person face-to-face training.
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What is the cost of in house training?
All in house training usually incurs a day rate and a cost per person attending the course. We do offer some courses on package deals. You can either check out our Bundles or get in contact with an enquiry.
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Is there a minimum number of attendees for your in-house training?
For ther majority of our courses there is no minimum number of attendees. Again, it would be best to get in contact to discuss this further.
Online and On Demand Training
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How do I access the on demand course content?
Once you purchase one of our online on demand courses we will be in touch with instructions for accessing our learning management system, called Training Post. From there you can access your pre-recorded course content and resources.
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Can I download the training videos to my device?
There is no option to download our training videos to your device(s). You must watch these when you are connected to the internet and logged into our learning management system. You can however download the digital course materials and resources.
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How long will I have access to the learning management system?
This depends on the course you purchase. The minimum access is two months for our essentials collection courses, up to 1 year for our longer courses. Please check the individual product pages for further details.
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Can you customise some of the on demand training to suit our organisation?
Yes, although this depends on the course. We would urge you to make contact with us directly and let us know what your trainings goals are.
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Will I lose access to the learning management system once I complete my course?
No. You will retain access to the learning management system for the specific period for that course. Check the inidivual product page to find out more as access can range from two months, six months up to one year.
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Do you offer organisation access and subscriptions to your learning managememt system?
Yes. We can grant your organisation a license to our LMS and assign you with specific courses. From there you become responsible for adding your own attendees.
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Do you have any transcripts of your on demand content?
Unfortunately, we are unable to provide transcripts of our recorded content on the LMS.
Attended Live Courses
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Do I need to download any software packages to attend your live training?
We currently use Webex or MS Teams to deliver our online attended live training. You can access both via the browser or download the app. We note that users have found Webex to have better functionality if accessed via the app.
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How do I attend the attended live sessions?
You will be emailed a calendar invite prior to the course commencement date whereby you will find a link to join the live training sessions.
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How many people attend your live training?
On average we have 6-8 people attend our live attended courses. We cap our course capacity at 8 because we like to keep our training as interactive as possible and allow everyone the opprotnity to ask questions and collaborate where they feel comfortable. We have had great feedback about our smaller course sizes and find this works best for our customers!
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How will I get my physcial copy of my course materials?
Where you are attneding live online training we will send you your materials a week prior to the course commencement date. Where you have booked an on demand course and wish to recieeve hardcopy materials, we will prepare and send these as soon as we receieve payment. Please allow up to three working days between payement and shipping.
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What is your For Your Information client portal?
For most of our attended courses you will be given access to our client portal for one year. Here you will find your digital course materials, the latest news, our own newsletter and information on upcoming courses.
Certificates and Examinations
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What about the cost of the BCS exam?
The cost of registration with the BCS and the cost associated with your exam is all covered in our course cost.
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How do I complete my BCS examination remotely?
You will register with the BCS and choose a date and time for your exam. The examination is carried out online and shall be invigilated by someone from the BCS via video conferencing.
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How do I complete my SQA examination remotely?
Where you have an SQA exam to undertake as part of a course offered by Tkm Consulting you will liase with your course tutor to choose a data and time for your exam. This will take place online and one of our team will invigilate your exam.
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Once I have my certificate, how long is this valid for?
Your certificate(s) will not expire, however this is not to say that you shouldn't be keeping your knowledge up to date, and particularly your CPD (continuous professional development). This is very improtant for a Data Protection Officers or Records Manager.
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What is the difference between BCS Certified courses and other courses?
BCS certified courses focus solely on the data protection legislation within the United Kingdom and any developments of same. SQA qualifications have a more practical focus and include sessions on information governance.
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What is your For Your Information badges and how do I get one?
You can collect badges to keep a record of your own CPD, or use them to display on your socials. If you have recently completed one of our courses and would like a badge, please get in contact.